16
Jun

0

Resolve Summary

How to manage a difficult conversation. It currently feels appropriate to talk about managing difficult conversations in the Covid-19 environment.  Taking a pragmatic approach to the pandemic, the reality is that it could be around for a while; longer than perhaps we are willing to admit. Before the pandemic, the subject was one that was […]

16
May

0

Making Choices

There is a strong case for saying we are all adapt at making choices, since right from our earliest age, we have grown up naturally making choices, often without given them much thought. What is probably most important is whether or not the outcomes of the choice we made are the ones we anticipated: did […]

16
Mar

0

An introduction to Transactional Analysis

Understanding Transactional Analysis (TA) is a potential area of development that sits behind the blue door: although it is widely used in counselling and therapy, it is extensively used in business and education since it encapsulates a valuable ‘applied model of communication’.  It is an integral part of the RESOLVE model and approach, both with […]

16
Sep

0

Motivation

Motivation is a continually developing area of subject knowledge influenced by ongoing research, not least in the field of neuroscience.  The subject has been the extensively researched, where many of the significant texts relate to classical theory.  These have stood the test of time so far, but they are not necessarily current in terms of […]

16
Jul

0

Being Assertive

“Communication. It’s the first thing we really learn in life. Funny thing is, once we grow up, learn our words and really start talking, the harder it becomes to know what to say. Or how to ask for what we really need.” – Meredith Grey Assertiveness is a skill regularly referred to in social and […]

16
Jun

0

Dialogue vs Conversation

In true dialogue, both sides are willing to change.  Thich Nhat Hanh Drawing upon our experience of word maps, it would not be surprising to hear people describe dialogue as a conversation between two people. Typical dictionary definitions are: a conversation between two or more people as a feature of a book, play, or film […]

16
Apr

0

The Art of Listening

The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” ― Ralph G. Nichols Listening, like walking, is an act that we take for granted, but there is a significant difference between hearing and listening, and listening and active listening. Within […]

16
Mar

0

Word Maps

The meaning of words and why understanding word maps is an important communication skill and is an essential part of mastering the RESOLVE process. The difference between the right word and the almost right word is the difference between lightning and the lightning bug.” – Mark Twain Anyone with even a basic understanding of the […]

16
Feb

0

Reframing

Reframing is seeing a particular, often current, situation from a one particular perspective, and being able to express it from a different perspective, which can be tremendously helpful in problem solving, decision making and learning. It sits another foundation skill within the RESOLVE process where it helps negative and destructive thoughts and phrases become those […]

16
Jan

0

The Learning Organisation

Imagine a company where every member of staff on a regular, almost daily basis, walked through the Blue Door and spent some time in the space beyond it.  They would all be undertaking Stephen Covey’s 7th habit; to sharpen the saw.  An organisation such as this would be a learning organisation. The term ‘learning organisation’ […]

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