Helping You Manage
Difficult Conversations

Performance reviews for staff in business, delivering bad news in team meetings, and receiving negative feedback about a product or service are all potential scenarios where a subject may prove to be a challenge to talk about.

If you are concerned about how to handle a difficult conversation, and you recognise the cost to you personally, or to your team or business of not resolving it, then you have come to the right site. My video is an ideal place to start in terms of understanding the approach I will take to help you master the skills of managing a difficult conversation.

Watch our video here

Why I can help you

A very significant aspect to my approach relates to my background: it is very deep and rich in terms of training, teaching, development, coaching, mentoring and facilitation. Most significantly my first mediation training was back in 1993 so I have had many years of experience of interpersonal mediation, working within the community, business and organisations and also with teams. I have developed coaching in schools and have led on a variety of personal development programmes for students and middle leaders.

Read more about how we can help

THE RESOLVE MODEL

How to manage a difficult conversation

Introduction to the RESOLVE model

Benefits of the RESOLVE model

Difficult Conversations

Managing them confidently

Development Training

Maximising potential

Team Development

Choose your package

Personal Training

Performance coaching

"Graham is extremely passionate about his work and always delivers professional and personalised sessions. His calm and friendly approach puts you at ease and you feel able to speak openly and honestly with him. Graham's flexible methods of self reflection enable you to look deeply at situations, find your own solutions, make decisions and be more effective."

Louise Smith

"Having experienced the effect of Graham’s coaching in both the short and long term, I cannot recommend him more highly. His professionalism and depth of knowledge coupled with a sensitive and emotionally intelligent approach are a winning combination in every sense. In my opinion, an invaluable and vital asset for any organisation to have."

Steve Bratt – Head of Physical Education at Wells Cathedral Junior School

"Graham is an authentic coach, who uses his experience, training and personal approach to get to the heart of the matter. He is honest and transparent, which makes his coaching approach of reframing, challenging and supportive questioning full of integrity. I cannot recommend him highly enough."

Lizzie Bond – Chief Executive, Changing Tunes

If you would like to get your detailed summary of the RESOLVE model please click here

If you would like a free exploratory session, book the next available time here.